If the items in your order are in stock, your order will be dispatched same business day if placed before 1pm AEST or the next business day if placed after 1pm AEST.

• For Australian orders shipped via AusPost Express please allow 1-2 business days to receive your order
• For Australian orders shipped via AusPost parcel please allow 3-4 business days to receive your order.
• For International orders shipped via DHL please allow 2-5 business days to receive your order.

During busy periods, promotional events and sales there may be delays on the dispatch of your order.

For shipping times based on your location please visit our shipping page.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

All international orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means that you may be liable for import taxes and duties when your order reaches reaches your delivery destination. For further information relating to import duties and taxes applicable in your country, please contact your local customs office.

Please email with your order number and style you’ve incorrectly received. Once we receive your request we will ensure you receive your original order.

Full price items

• Full priced items can be returned for a full refund, credit note or size exchange.

Sale Items

• Unfortunately Ephemera does not accept returns on sale items. However, we are more than happy to assist you with either an exchange or credit note for the value of the item.
• For size exchanges we offer free shipping on the replacement item

Clearance items

• Clearance items are final sale and are not eligible for a refund, store credit or exchange.

To proceed with a return or exchange please email us at shop@ephemeralive.com within 7 days of receiving your order, quoting your order number and reason for exchange.

Please return your order to us within 28 days from the date of delivery.

Returns may not be accepted if the goods are not returned within the specified time frame.

For purchases made in Australia over $100 AUD, we offer free return shipping.

For purchases made outside of Australia and for Australian orders under $100, we ask that you post your order back to us.

We do not refund any initial shipping charges paid for returned goods.

As soon as we receive your return, we will process your refund, exchange or credit note. Exchanges and credit notes are processed within the same day of receiving and an email confirmation will be sent to you.

Please allow 3-5 business days for our team to process your refund and your account to be credited.

Our mailer bags are designed for reuse. We encourage you to ship items back using the original Ephemera packaging the order was delivered in.

We require the original packing slip and items to process your return.

Our credit notes are valid for one year from issue date.

We will email you a unique code to use online.

If you have purchased an item using a credit note, a new credit note will be issued as a return.