Shipping
Our online store is based in Australia and we ship worldwide.
Once your order is confirmed, we pack and send your order within 24 hours.
Please ensure that your shipping address is correct before confirming your order. We cannot guarantee the modification of your delivery address once your order is confirmed.
Once your order is shipped we will send a confirmation email with your tracking number.
TAXES & DUTIES
US Orders
Shipments to the US can be shipped via the Postal Service or DHL. Both shipping options will be displayed at the checkout with the associated shipping times.
Shipments via the postal service are shipped on a Delivery Duty Paid (DDU) basis with all tariffs paid for by Ephemera. No additional charges will be billed to the customer.
Shipments via DHL are offered for instances where a faster shipping option is required by the customer. DHL shipments are shipped on a Delivery Duty Unpaid basis. This means that you will be liable to pay tariffs upon delivery.
International Orders
All other international orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means that you may be liable for import taxes and duties when your order reaches reaches your delivery destination. For further information relating to import duties and taxes applicable in your country, please contact your local customs office.
Australian Orders
Purchases made within Australia are inclusive of GST and are not liable for any additional taxes or duties.
SHIPPING TIMES & COSTS
Shipping & Delivery
Your order will be dispatched the same business day if placed before 1pm AEST or the next business day if placed after 1pm AEST.
- For Australian orders shipped via AusPost Express please allow 1-2 business days to receive your order
- For Australian orders shipped via AusPost parcel please allow 3-4 business days to receive your order.
- For International orders shipped via DHL please allow 2-5 business days to receive your order.
- For International orders shipped via Express Post please allow 3-6 business days to receive your order.
- For International orders shipped via Standard Post please allow 6-10 business days to receive your order.
During busy periods, promotional events and sales there may be delays on the dispatch of your order.
For shipping times based on your location please visit our shipping page or review the shipping times displayed at the checkout.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Once you order is dispatched you will receive a shipping confirmation email, with the tracking details for your order.
Yes, we ship our products all over the globe.
Please note that shipping rates vary depending on your location. Shipping costs and times for your destination address will be displayed at the checkout.
For US shipments we offer a tariff free shipping option via the postal service. Please review the shipping options at the checkout.
All other international orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means that you may be liable for import taxes and duties when your order reaches reaches your delivery destination. For further information relating to import duties and taxes applicable in your country, please contact your local customs office.
Please email us with your order number and style you’ve incorrectly received. Once we receive your request we will ensure you receive your original order.